When we transfer personal data, we transfer everything on the hard drive to their new computer, primarily because users tend to put their personal documents in the weirdest of places. Nevertheless, we tried to find a solution by pulling a product key, and despite using every program on the market, not a single one managed to pull a full product key.
Afterwards, he demanded that we reinstall his copy of Office 2013 that we deleted, despite the fact that we told him that his programs would not transfer alongside the rest of his personal data during the factory reset. Once, I performed a factory reset on a customer's laptop. Are you able to transfer the contents of the hard drive elsewhere before you reimage?
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